Note: Please call for showroom hours Frequently Asked QuestionsImportant Info You Need to Know
How do I know what my shipping charges are?All shipping charges are listed online in the shipping page. On the left hand side of the web page you will see a list of buttons, find the one labeled shipping. Scroll down until you find the shipping that applies to you. Shipping charge will not appear on your total, however they will be added manually by us after we receive your order. Note: California has a separate shipping table rate. For all other states use the National shipping rates table. Back to TopWhat forms of payments do you accept ?We accept Visa, MasterCard, Discover and American Express credit cards. Money Orders and Cashiers Checks are also accepted. Please send cashiers check, money order payments c/o Wicked Elements 42225 Remington Ave Unit A27 Temecula, CA 92590 Back to TopHow long will it be until I get my order?Order and delivery times vary by product order. Please allow approximately one
to two (1-2) weeks from date of order for upholstered sofas, chair and loveseat
to be shipped from our warehouse. Shipping times vary depending on your Back to TopI received my furniture but is to big to get inside my...?It's customer's responsibility to make sure they have enough room to get furniture inside location. Before placing an order we strongly advise customers to check size of doors, elevators, hall ways, etc. to verify that they're big enough to fit furniture through. No returns or cancellations will be accepted nor refunds given. In special cases a manager might authorize a return; in such a case customer will be responsible for all shipping charges including charges to get furniture shipped back to us plus a 30% restocking fee. Back to TopWhat if my furniture arrives damaged ?It your responsibility to inspect your order when it arrives to make sure that it is what you ordered and that the item(s) are undamaged . In unusual circumstances, a product may arrive suffering damage from the shipping process. Please note that you must acknowledge any problems relating to your order immediately upon delivery or pick up by noting it on the Bill of Lading and refusing delivery of the defective item by the carrier. Use our online form click here or contact us at 877)894-7632. Wicked Elements will not be held responsible for any order issues not originally reported on the Bill of Lading and or at the time of pick up. When you report a damaged or refused item, we'll begin the process of scheduling replacement of item(s)at no charge. Because our sofas are custom built to meet your specific order, we cannot offer refunds. In special cases, a manager may be able to authorize a refund. A 30% restocking fee will be applied plus shipping charges including the actual return shipping charge. Back to TopHow do I cancel or change my order?Due to our rapid manufacturing time, order changes must be made within a 24 hours time frame from when the order was placed. Cancellations will only be accepted up until 24 hours after you place your order. Back to TopDo you have a retail location ?We have a factory showroom located at 42225 Remington Ave Unit A27; Temecula, CA 92590
We occasionally open our showroom for only part of regular business hours, we strongly recommend that you call and check that we are open before coming to the showroom. Get a 10% discount on floor model items! Back to TopCan I pick up my order instead of having it shipped to me?Yes, when you place your order you will be asked to select a shipping method. Just select self pick up, no shipping charges will be added to your order or you credit card. You will be contacted by us when order is ready for pickup.
Back to TopWhat is the difference between the Enchanted and the Vegas sofa?They have the same frame, fabric and leg options the only difference is that the Vegas has embroidered flames on the front and there is no upgrade charge for the Metal or Post legs. Back to TopDo pillows come with sofas? Most sofas, loveseats and chairs do not come with pillows. The following models come with the pillows included:
Back to TopAre you a member fo the Better Business Bureau?Yes, you can see an online Better Business Bureau Reliability Report by clicking on the link
Back to TopWhat is the price listed on the fabric for?This only applies if you wish to buy fabric. All our fabrics are also sold by the yard. The price listed next to the fabric is the price per yard of fabric. Our customers often order a few yards to do drapres, curtains, upholster thier dinning chairs etc. Back to TopWhere can I read customer testimonials?All our customer get to take a post-transaction survey. Their comments are posted in our Customer Testimonials page. Back to TopCopyright © 2007 wickedelements.com All rights reserved. |
