All shipping charges are listed online in the shipping page. On the left hand side of the web page you will see a list of buttons, find the one labeled shipping. Scroll down until you find the shipping that applies to you. Shipping charge will not appear on your total, however they will be added manually by us after we receive your order.
Note: California has a separate shipping table rate. For all other states use the National shipping rates table.
We accept Visa, MasterCard and Discover credit cards. Money Orders and Cashiers Checks are also accepted. Please send cashiers check, money order payments c/o Wicked Elements 865 S. Rose Place, Anaheim, CA 92805
Order and delivery times vary by product order. Please allow approximately one
to two (2-3) weeks from date of order for upholstered sofas, chair and loveseat
to be shipped from our warehouse. Shipping times vary depending on your
geographical location from our Southern California warehouse, but generally range from 10 to 15 business days.
It's customer's responsibility to make sure they have enough room to get furniture inside location. Before placing an order we strongly advise customers to check size of doors, elevators, hall ways, etc. to verify that they're big enough to fit furniture through. No returns or cancellations will be accepted nor refunds given. In special cases a manager might authorize a return; in such a case customer will be responsible for all shipping charges including charges to get furniture shipped back to us plus a 30% restocking fee.
It is your responsibility to inspect your order when it arrives to make sure that it is what you ordered and that the item(s) are undamaged . In unusual circumstances, a product may arrive suffering damage from the shipping process. Please note that you must acknowledge any problems relating to your order immediately upon delivery or pick up by noting it on the Bill of Lading and refusing delivery of the defective item by the carrier. Use our online form click here or contact us at 877)332-3970. Wicked Elements will not be held responsible for any order issues not originally reported on the Bill of Lading and or at the time of pick up. When you report a damaged item, we'll begin the process of scheduling replacement of item(s)at no charge. Because our sofas are custom built to meet your specific order, we cannot offer refunds. In special cases, a manager may be able to authorize a refund. A 30% restocking fee will be applied plus shipping charges including the actual return shipping charge.
Due to our rapid manufacturing time, order changes must be made within a 24 hours time frame from when the order was placed. Cancellations will only be accepted up until 24 hours after you place your order.
We do not have a showroom or retail location.
We have a factory showroom located at 7351 Garden Grove Blvd. Unit B; Garden Grove, CA 92841
Store hours are: Mon. - Sat. 10:00am - 5:00pm Closed Thursday and Sunday
As of 05/16/2006 showroom will be open by appointment only!
Yes, when you place your order you will be asked to select a shipping
method. Just select self pick up, no shipping charges will be added to
your order or you credit card. You will be contacted by us when order is
ready for pickup.
Please be aware- You have four (4) days to pick up your order after been notified that order is complete and ready for pick up. Storage fees in the amount of $30.00 a day will start to incur on the fifth (5) day.
They have the same frame, fabric and leg options the only difference is that the Vegas has embroidered flames on the front and there is no upgrade charge for the Metal or Post legs.
Most sofas, loveseats and chairs do not come with pillows. The following models come with the pillows included:
Sable, Lounge Sectional, Funky Lounge, Lady Luck Sectional, Wicked Bed Set and Enchanted Bed Set.
For all others pillows are not included.
You can see an online Better Business Bureau Reliability Report by clicking on the link www.BBB.com
This only applies if you wish to buy fabric. All our fabrics are also sold by the yard. The price listed next to the fabric is the price per yard of fabric. Our customers often order a few yards to do drapres, curtains, upholster their dinning chairs etc.
All our customer get to take a post-transaction survey. Their comments are posted in our Customer Testimonials page.